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Course will relfect the need for efficient and effective training for the use of palm pilots by merchandisers. Palm pilots are a crucial element in the merchandising process as it acts as the only recorded communication between merchandisers and head office, the palm pilots record the times spent in store, feedback and store visits.

The turnover for merchandisers is high and they are people from a range of educational backgrounds, age groups and learning styles. The merchandisers are casual workers who are often juggling other jobs on the side in addition to personal committments. The merchandisers are also situated all over Australia with only one area supervisor per state and a merchandising manager based in Sydney.

Multimedia would be of value when it comes to teaching the functions of the palm pilot as it would be necessay to emulate the steps that need to be taken to do particular things. Situational job-related circumstances should be presented in animation and the learner should be asked to conclude on the situation and provide the correct steps for the input of data into the plam pilot.  

Multimedia could also be of value for the merchandising of stock in a shop, the merchandisers can be presented with an online program, where they can virtually merchandise their allocated shops as a pilot for the real thing. Creating a higher merchandising standard. This program can be given to new employees as a part of their training package.